• Computer IT support by technician's visit or remotely (secure remote connection between computers activated each time after approval by you).
• IT technical support price by technician visit per hour (minimum charge): 40€
• In case of visits to distances outside urban area of Thessaloniki, additional charges may apply starting at 0.38€ /km.
• price of IT technical support provided by remote connection of a technician per hour (minimum charge): 20€.
• Remote IT support service is recommended where possible as it has very low cost compared to a technical support visit to your home, office or premises while any issue is attended immediately.
Choosing an experienced technician will significantly contribute to reducing the support time required.
Technical support technician visit to office or home even within next hour after client's call within urban area of Thessaloniki, or until next working day anywhere in Greece.
• On-site technical support is usually recommended when remote technician intervention using a remote connection is not possible.
• Like when a computer needs an operating system installation, parts added or replaced, or doesn't start at all or doesn't have internet access.
• Informatics remote support.
• Technical assistance provision by direct secure connection to computer remotely.
• Such a connection is made using special remote access software. Remote access software requires you to grant permission each time, while during a technical intervention all progress can be monitored.
• Necessary conditions of a remote technical support connection:
a) Computer is running. b) has internet access.
• A technician's visit will take place within one to two hours after customer's call within urban area of Thessaloniki, while response to calls outside Thessaloniki are attended within next working day. A possible exception are islands or other remote areas where depending on each season or current transport availability it may take longer.
• Online remote technical support connections expected to be initiated no later than one hour after client's call.
•Interventions described below require presence of a technician on site.
What is included:
a) activation - settings of operating system capabilities suitable to a specific installation, definition of properties - user access rights, creation of folders according to the needs of a business, e.g. some online sharing areas where all users may have partial or full access or others where each user may have unique access to store documents or other useful files.
What is included:
a) installation of peripherals such as printers, scanners
b) other tasks as described below.
On host, terminal, or single computer installations, all following tasks are going to be performed in sequence:
• Recording of client's needs, copies of all existing filesif they need to be kept.
• Operating system software installation(format is included).
• Installation of drivers and related settings. Applies to built-in or peripheral devices.
• Installation - update of protection software (for viruses or unauthorized access).
• Parental control software installation.
• Special software to restrict access of minors to inappropriate content websites on a home computer where needed.
Completion in: 1 hour (minimum charge).
• Restore or backup files
• Installation of automated backup software (and settings) on external disk, local network or internet (π.χ. Google drive).
Shorter intervals recommended when greater concentrations of dust are observed in a specific working environment.
Completion in: 1 hour (minimum charge).
• Remote support can be utilized in many cases, assuming the computer is connected to the internet.
• If a computer has become slower without having recently installed on it a resource intensive application it is certainly needed a technical intervention.
• Some applications may malfunction due to incompatibility or incorrect settings. Such case can cause significant delays during computer startup or daily tasks seriously affecting productivity, while simply uninstalling them may leave useless files occupying disk space or may cause troubles.
• Other causes of a slow or malfunctioning computer could be wrong settings, long-term accumulation of temporary files, file fragmentation etc.
• Such factors are:
- Different needs of each user,
- Current status of each computer in terms of internal cleaning or need for replacement of worn parts,
- Processor performance,
- Size and performance of memory, hard drive, graphics card,
- Configuration of old or new applications if they need to be installed afterwards,
- Volume of data if needed to be kept in backup before being transferred to its location after completion of tasks.
• Please contact me before making any payment because as above stated technician response time frames may vary depending on current obligations to other clients.
• Current price list includes only indicative descriptions of some services offered.